The DCB Difference: White Glove Client Service
April 8, 2025
At Dallas Capital Bank, we understand your time is money.
That’s why we surround you with a team that knows your business, so every bank interaction is effortless and fast. Whether that’s driving to your office to get a signature or answering our phone in three rings or less, our goal is to understand your needs and serve you at the highest individual level.
Our white glove service goes beyond answering the phone when you call. It means being a resource to you for more than just banking solutions, but business solutions as well. Our tailored approach, coupled with dedicated and seamless service, helps your business succeed.
Alturus Capital has utilized Dallas Capital Bank as a financial partner on several projects. Co-founder and president Chad Hufsey recognizes the difference in the DCB client service model,
“Dallas Capital Bank has always made it as seamless as possible and once you’re operating on their platform, it’s a very high level of service, high level of focus, and their operations team is second to none. There’s never been an issue where I don’t get a response extremely quickly. And generally, I’m able to talk to a person one-on-one to resolve it, which is really comforting and nice to know you can actually call and talk to a person and resolve a problem.”
We don’t have 1.800 numbers or complex phone trees. No waiting on hold for 20 minutes. All DCB bankers are local, accessible, and ready to cater to your needs. Not vice versa. Our CEO and Chairman, Doug Hutt, sums it up,
“Our banking model is simple; we approach every decision by finding a way to serve our clients’ needs creatively, efficiently, and with an unparalleled level of service. That’s the DCB difference.”
When choosing a bank, it can feel like you’re always having to compromise when it comes to service and technology.
With Dallas Capital Bank, you get the best of both worlds, so you don’t have to settle for mediocrity in either. A few ways we accomplish this are:
• Collaborating as a team
No need to worry if an issue arises. You have a lead banker, supported by a dedicated team, who ALL have extensive knowledge of you and your business.
• Investing in leading-edge technology
We invest in secure and integrated banking technology, designed to provide clients with the most advanced and convenient digital banking experience available.
• Understanding our clients’ unique needs
We acknowledge that no two businesses are alike and therefore strive to provide customized solutions.
• Making your transition seamless
We realize changing banks requires effort. We anticipate any potential inconveniences and will provide a “white glove” transition process where we seek to do the work for you.
Hufsey adds,
“They provide responsive, thoughtful, and quick answers one way or the other, as well as constructive brainstorming to solve a problem or move my business forward. And they’re very responsive and thoughtful in their responses; to me, that’s white glove, high level service.”
Your business deserves unmatched client service. Not only is this approach part of our business model, but it’s also part of our culture. If you are looking for more from your banking relationship, let us show you what customized solutions and extraordinary client service can do for your business.
Dallas Capital Bank Member FDIC