Fraud Prevention

At Dallas Capital Bank, keeping your information secure is our top priority. We’re always on the lookout for new ways to protect you and your business, and to empower you to protect yourself. Nationwide, over the past few months there have been increases in fraudulent activity that include website spoofing (fake websites that look like real sites) and phishing attempts (emails that appear legitimate that attempt to steal login credentials). Below are a few tips to keep your information safe and a list of common scams to avoid.


  • Be aware of scams that request personal information through calls, emails, texts, or direct mail.
  • Know that most providers you do business with, including DCB, will never reach out to you to ask for your account access credentials, such as bank account information, passwords, username, debit card number, PIN, or your Social Security number. Do not share this information with anyone.
  • Do not click links in spam emails--- even those sent by someone you know. Emails with typos and grammatical errors are a red flag.
  • Do not store personal or financial information, including passwords, on your device or paper.
  • Use different login credentials and passwords across multiple systems.
  • Bookmark so you can assure that you are always going to the correct website.
  • If you have any questions about a communication from DCB, call Client Services directly, not the phone number listed on any specific communication.


  • Never give out your online banking credentials to a third party who wants to make a deposit into your account, for an online loan, or any other reason.
  • Be cautious of communications from unsolicited sources, including email, phone, text, or social media.
  • Stay alert of “spoofed phone calls and websites.” Fraudsters are “spoofing” or falsifying their phone number and creating fake websites to display as a reputable company to consumers to get them to give out account access credentials, send money to fake organizations, or infecting their mobile or desktop devices with a virus. Always check the URL to ensure there are no misspellings or extra characters added to a web address.
  • Federal government agencies, including the IRS, will never text or call you to ask for money.

To see a list of common and current scams, visit:

To learn more about how to recognize and avoid phishing, visit: